Here are the five best moments from CISO Series Video Chat: “Hacking User Adoption: An hour of critical thinking about improving acceptance and usage of new technology.”
Our guests for this discussion were:
- Bojan Simic (@bojansimic), CEO, HYPR
- Will Gregorian (@willgregorian), head of security and IT operations, Rhino
Got feedback? Join the conversation on LinkedIn.
HUGE thanks to our sponsor HYPR
Best Bad Idea
Congrats to Kim Kennedy, channel associate – intern, Appgate for winning this week’s Best Bad Idea!
Other honorable mentions go to:
“Tie user adoption / acceptance to their compensation.” – Brian Colt, information security engineer, DASH Financial Technologies
“Ask HR for the contact info for the spouse/family contacts of your workforce and send them requests to apply peer pressure to use your product.” – Fred Gruhn, director, security + compliance, SMG – Service Management Group
“Send a written letter to each user’s house that looks like a wedding invitation, inviting them to adopt the latest thing.” – Ian Poynter, virtual CISO, Kalahari Security
“Move non-adopters to the ‘kid’s table’ in the lunch room.” – Brian Colt, information security engineer, DASH Financial Technologies
Best Strategy
“Build a culture of curiosity and interest in learning. Makes it so much easier to implement change and increase adoption. Discourage “we have always done that” mentality.” – Kevin Kentner, security advisor, CrowdStrike
Unique Tip
“Identify early adoption “friendlies” in each department, include them in early roll-out groups and ask them to assist with selling it to their colleagues.” – Brian Colt, information security engineer, DASH Financial Technologies
“Seek out product evangelists (inside and outside of tech department) and have them give mini-testimonials (videos, blog posts, etc.). Requests sometime mean more from coworkers than execs.” – Fred Gruhn, director, security + compliance, SMG – Service Management Group
“Consider preparing different roll-out documents for different audiences. Marketing, HR, Dev, etc. all ‘speak’ different languages.” – Brian Colt, information security engineer, DASH Financial Technologies
“After rollout, be prepared to continue to adapt. See if there are places in the adoption process where people become less engaged or drop off entirely. You may need to adjust your process or reach out to those users to find out what their hurdles are.” – Kira Wojack, marketing and PR consultant
Quotes from the chat room
“Solution selection process requires high priority around a good UX in order to see increased adoption.” – Craig Irwin, Vice President of global strategy, product, sales, Tehama
“The farther you are from the technology, the harder it is to have a firm grasp of what it is you’re supposed to be marketing.” – Kira Wojack, marketing and PR consultant
“Leaderboard is a great idea. My firm has had an ongoing Slack usage “competition” since we adopted. I gamed it with a script, so I currently have something like 1.5 million messages sent.” – Brian Colt, information security engineer, DASH Financial Technologies
“When Security realizes that we are there to be enablers we find that the business begins to seek us out…” – Craig Hurter, director security operations, Colorado Governor’s Office of Information Technology
“One company ran a campaign- THIS IS A PHISHING TEST, do not open, DO NOT CLICK HERE.
25%+ click rate” – John Prokap, CISO, HarperCollins Publishers
